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Akkroo is hiring for a…

Director of Customer Growth

Come and work with us!

Jobs at Akkroo

Here at Akkroo, we’re on a mission to help businesses think differently about exhibiting and the way they capture and process leads at B2B trade shows and events.

We’re at the forefront of a new, emerging category that bridges the large void between exhibiting at events and an organisation’s existing Sales and Marketing processes. This is achieved through our market-leading, innovative Software-as-a-Service platform which we sell into B2B mid-market and enterprise organisations all over the world.

The role

As a SaaS business, the success of our customers is absolutely vital to the long-term growth and success of Akkroo. As a business, we will not succeed unless our customers are receiving massive value from using our platform.

In line with our continued growth and recent Series A funding, we are now hiring for this new, senior commercial role ultimately responsible for owning and expanding revenue from the existing customer base. The Director of Customer Growth will oversee our existing Customer Success and Account Management teams and processes, reporting directly into and working closely with the CEO.

Success in the role will be based on the following two business outcomes:

  • Increased renewal rates and reduced churn
  • Increase of our Annual Recurring Revenue (ARR) through existing customer accounts via cross-sell, up-sell and expansion

The role will involve the following areas of responsibility:

  • Owning the overall strategy for maximising ARR from our existing customer base
  • Management of our existing:
    • Account Management team, focused on the strategic management of key accounts to maximise up-sell and expansion opportunities
    • Customer Success Management team, proactively focused on Onboarding, Adoption and advising the customer on successful use of the product
  • Working closely with the CEO to develop, measure and maximise the effectiveness of our existing customer base activities with key metrics
  • Aligning operations with other functions such as the New Business and Customer Experience & Support teams

Key characteristics we’re looking for:

  • Experience of the B2B SaaS journey
  • We’re on the £2M to £10M leg of the ARR journey and are looking for someone that has experienced life in a fast-growth, high paced SaaS scale-up and can bring all their experience of what does and doesn’t work as we continue to grow our customer base
  • A true passion for customers
  • Building trust and enabling our customers to make an impact with Akkroo are two of our core values. Having a true commitment to our customers and their success is an absolute must-have
  • Willingness to get your hands dirty
  • We’re a 40-odd person scale-up and therefore it is vital you’re willing, when the situation requires, to get hands-on, ready to engage with real customer conversations on the front-line alongside your teams
  • A cross-functional, organised and process-driven approach
  • The role will require coordination and organisation with other functions in Akkroo, from Product and Engineering to Support and Sales, so the ability to work well with other teams is a must-have

Required Experience/Skills:

  • 5+ years experience in leading B2B customer-facing teams, ideally in SaaS
  • Demonstrable experience in hiring, building and growing teams to achieve goals
  • Ideally combined background of post-sale and sales experience
  • Strong empathy for customers and a passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue models
  • Analytical, disciplined and process-oriented mindset
  • Experience in implementing and managing a process based operation
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative leader with the ability to inspire others
  • Excellent communication and presentation skills

What we’re offering:

  • Year one base salary of £70k - £80k depending on experience
  • Plus 25% based on performance related commission and bonuses
  • Plus Share Options
  • This is a fantastic opportunity for the right person to join us in a senior role as we continue to scale up the business
  • You’ll have a motivated, skilled and knowledgeable team to work with from day one, as well as the chance to hire in new talent in due course
  • You’ll be able to work closely with the co-founders and other senior members of the team as we continue to shape and execute on our growth strategy for the business, whilst taking overall control of our existing customer base
  • We also operate a Share Options scheme which you will be eligible to join upon successful completion of probation.

Plus:

A lot of places boast a great culture, but what’s going on here is really second to none (check out our instagram for a sneak peak). You would join a vibrant, supporting and friendly team, who are laser focused on seeing results and making a real impact for our customers. We have a set of core values which define us and shape our tribe, if they resonate with you then we could be onto something. For more information on our perks and why we are a great place to work, click here. Or check out our Instagram.

Unfortunately sponsorship will not be provided, so full authorisation to work in UK without any restrictions is required.

How to apply

Please click on the link below and complete the short application form.

Perks

  • Equity

    We’re still small, and all our new team members are given the chance to own their own slice of the company through our share options scheme.

  • Awesome workspace

    Work from our fantastic office in Brixton, London. We have a bright, open plan office with a small kitchen area - plus use of a larger shared kitchen in the building.

  • Holiday flexibility

    You choose how much holiday you want to take (with a minimum of 24 days a year). If you need to take some more, you can.

  • Competitive pay

    We pay well to make sure you’re not worrying about making a living while working at Akkroo. We also are committed to ratcheting salaries as we grow.

  • Socials & monthly lunches

    We do quarterly socials together, as well as a monthly team lunch we all get together and go out for something to eat (and it costs you nothing).

  • Free fruit, coffee & breakfast

    We keep a barista-style coffee machine in the office, provide as much tea as you can muster, and keep the kitchen well-stocked with free cereal, toast, milk and fruit.

  • Great work tools

    We supply our team with the best hardware so they can focus on the tasks at hand. You’ll get your own Macbook Pro, plus any extras you’ll need to make your work life easier, such as extra screens, external keyboards, magic mouse… maybe even your own notebook and pen.

  • Lifestyle perks

    Everyone is given a Perkbox membership, which gives high street discounts on health and fitness, shopping, restaurants, travel, cinema, and other great out-of-office activities.

  • Learning budget

    We provide all team members with a quarterly book-buying budget, as well as plenty of opportunities to attend relevant conferences, meet-ups and events that will help you continually get better at what you do.


Apply today

We’d love to hear from you. Please click the button below to complete the application form.

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